Frequently Asked Questions

We specialise in luxury diamonds for every budget. Instead of high retail markups, we work directly with global diamond suppliers to source stones at fair, transparent and affordable prices.

Absolutely. We specialise in custom engagement rings and fine jewellery, tailored exactly to your design, metal preference, diamond choice, and budget. You can share photos, sketches, or ideas, and our team will help bring your vision to life.

Here’s how it works:

Share your design idea using our Custom Jewellery Form.
We help you source the perfect diamond within your budget.
We create a 3D CAD model for your approval.
Once approved, our jewellers begin crafting your piece.
Your finished jewellery is delivered securely and fully insured.

Custom designs typically take:

  • 3–7 days for design & CAD work
  • 2–4 weeks for production
     Timelines may vary depending on design complexity.

Yes. We help you find the best stone for your preferences and budget, including lab-grown and natural diamonds. We compare stones from suppliers worldwide to ensure you receive the best value.

Yes. We offer both GIA/IGI-certified natural and lab-grown diamonds.
 Lab-grown diamonds offer excellent value and are eco-friendly, while natural diamonds are traditional and rare. We can guide you through both.

All our diamonds above 0.30ct come with certificates from leading gemological labs such as GIA, IGI, or GCAL, ensuring full transparency and authenticity.

We offer:

  • 14K, 18K Yellow Gold
  • 14K, 18K White Gold
  • 14K, 18K Rose Gold
  • Platinum
  • Sterling Silver (for some pieces)

No problem! We can guide you with a printable ring sizer or sizing chart.
 If the ring arrives and is not perfect, we offer one complimentary resizing (up to 2 sizes up/down) within 30 days.

Yes. One free resize within 30 days of purchase (up to 2 sizes up/down).
 Beyond this, additional charges apply.

We do not accept returns for change of mind, especially for custom-made items.
 However, if there is an issue with craftsmanship or a defect, we will:

  • Fix or repair the item, or

Full details are in our Refund Policy.

Yes. All orders are shipped with full insurance, tracking, and signature on delivery using:

  • FedEx
  • Australia Post Secure
  • DHL (for some international orders)

Your jewellery is protected from the moment it leaves our studio until it reaches you.

Yes. We ship internationally using secure and insured courier services.
 Shipping fees and delivery times vary by location.

Yes. We provide:

  • High-resolution images
  • 360° diamond videos
  • Certification reports
  • A comparison of multiple diamond options

This ensures you make an informed and confident choice.

Your jewellery comes with a lifetime manufacturing warranty, covering craftsmanship issues.

This does not cover:

  • Wear and tear
  • Lost stones
  • Damage from accidents or improper care

We also provide a Jewellery Care Guide.

Design changes after CAD approval may incur extra charges or extend production time.
 Once production starts, major changes may not be possible.

Yes, we do support, AfterPay, and manual split payments.

We are based in Brisbane, Australia, and work with customers all across Australia and internationally.

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