Name: Diamonds For Everyone
Address: Level 19, 10 Eagle Street, Brisbane, Queensland, 4000, AU
Telephone: +61 406 676 660

Returns, Repairs & Resizing Policy

Buy With Confidence

At Diamond For Everyone, every piece is carefully crafted and individually sourced to meet the highest standards of quality and craftsmanship.

As most of our jewellery is custom-made or created specifically for your order, our returns policy differs from standard retail products. However, your satisfaction remains our priority, and we're committed to providing support long after your purchase.

Returns for Manufacturing Defects

We're Here If Something Isn't Right

We stand behind the quality of every piece we create.

If your jewellery has a manufacturing defect or craftsmanship issue, please reach out to us within 30 days of delivery. We will assess the item and work with you to resolve the issue. All our jewellery is backed by a lifetime manufacturing and craftsmanship warranty for your peace of mind.

Depending on the nature of the issue, we may:

Repair the item
Replace the item
Offer a refund if the issue cannot be reasonably resolved

Our goal is always to restore your jewellery to the condition you expected when placing your order.

How to Lodge a Return or Repair Request

Simple & Hassle-Free Support

To help us assess your request as quickly as possible, please provide:

Your order number
A description of the issue
Clear photographs showing the concern
Your preferred contact details

Once received, our team will review your request and provide the next steps, including shipping instructions where required.

Change of Mind Policy

Made Just for You

Because every Diamond For Everyone piece is custom-made, individually sourced, or manufactured to your chosen specifications, we do not offer refunds or returns for:

✔ Change of mind
✔ Incorrect design selection
✔ Incorrect diamond or gemstone choice
✔ Incorrect specifications supplied during ordering
✔ Custom or personalised jewellery

We encourage customers to carefully review all selections before placing an order. Our team is always available to provide guidance before purchase.

Complimentary Ring Resizing

Finding Your Perfect Fit

We understand that sizing can sometimes be difficult when purchasing jewellery online. That's why we offer complimentary ring resizing for eligible rings purchased through Diamond For Everyone.

Included with your purchase:
✔ Complimentary resizing up to 2 sizes larger
✔ Complimentary resizing up to 2 sizes smaller

Our expert jewellers will carefully assess your ring before resizing to ensure the adjustment can be completed without compromising its design, craftsmanship, or structural integrity. If resizing is not recommended for a particular style, our team will advise you on the best available solution.

Additional Resizing Services

Beyond Standard Adjustments

Some rings may require more significant adjustments beyond our complimentary resizing allowance. Where a resize exceeds 2 sizes larger or smaller, additional charges may apply depending on the work required.

Additional charges may apply due to:
✔ Additional precious metal requirements
✔ Complex structural modifications
✔ Design-specific labour requirements

Before any work is carried out, our experienced jewellers will carefully assess your ring and provide a detailed quote for your approval. No resizing beyond the complimentary allowance will be undertaken without your confirmation.

Jewellery Repairs & Aftercare

Expert Care for Every Piece

Fine jewellery is designed to be treasured and enjoyed for years to come. Our experienced jewellers offer a comprehensive range of repair and aftercare services to help maintain the beauty, durability, and integrity of your jewellery.

Our repair and aftercare services include:
✔ Stone tightening
✔ Setting repairs
✔ Ring refinishing and polishing
✔ Rhodium plating
✔ Clasp and chain repairs
✔ Professional cleaning and maintenance

Whether your jewellery requires a simple adjustment or a more extensive restoration, our expert team will carefully assess your piece and provide professional advice along with transparent pricing before any work begins.

Return Shipping Information

Safe & Secure Returns

For resizing requests or adjustments resulting from incorrect sizing provided at the time of purchase, customers will be responsible for shipping costs.

To protect your jewellery during transit, we recommend:

Using tracked shipping
Signature on delivery
Purchasing shipping insurance
Retaining proof of postage